Talking HealthTech: 447 – Navigating Healthcare Business Challenges. Hanya Oversby and Jason Borody, Doceo Health

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Digital transformation, innovative solutions, and collaborative models are redefining how healthcare services are delivered. In this episode of Talking HealthTech, recorded live from the Digital Health Festival 2024, Hanya Oversby and Jason Borody, Co-Founders of Doceo Health, discuss the essence of their membership platform and its potential to reshape private healthcare practices.

The Doceo Health Platform: A New Paradigm

The Doceo Health platform provides a comprehensive membership service for private healthcare providers. It connects healthcare practitioners with the right network partners and supplies tools to enhance business growth and efficiency. This platform addresses clinicians’ unique needs by offering a scalable solution that includes business consultancy, educational resources, and peer networking all in one place.

Background and Expertise in the Healthcare Sector

Hanya Oversby and Jason Borody bring a wealth of experience to the table. Their backgrounds in business consulting and marketing, combined with their hands-on experience in the healthcare industry, make them well-suited to address the challenges faced by private healthcare providers. Hanya has been consulting since 2001, witnessing the dynamic changes in the healthcare sector. Meanwhile, Jason grew up in a medical family, giving him a first-hand understanding of the operational challenges in this field.

The Value of Integrated Business Solutions

Doceo Health’s integrated business solution serves as its cornerstone, offering a comprehensive platform that includes business services, knowledge bases, and forums. This holistic approach to healthcare management ensures that practices have access to everything they need, from education and Continuing Professional Development (CPD) to engaging with specialists and accessing business services. By centralising these resources, Doceo Health simplifies practice management, allowing clinicians to concentrate on patient care instead of administrative tasks.

Building a Trusted Network

A key aspect of Doceo Health is its focus on creating a reliable network. The platform carefully vets all partners to ensure they align with the goal of enhancing healthcare practices. This curated network includes trusted lawyers, accountants, and specialists, providing members access to high-quality services tailored to their needs.

Bridging Knowledge Gaps and Professional Isolation

Private practice healthcare providers often face the challenge of professional isolation. Doceo Health addresses this by offering forums where clinicians can seek advice from experts and peers. This platform allows clinicians to connect with those a few steps ahead, fostering a community of collaborative problem-solving and shared learning experiences.

Educational Resources and Continuing Professional Development

Education and CPD are central to Doceo Health’s mission. The platform offers a wide range of educational resources, including CPD opportunities, to ensure healthcare professionals stay informed about the latest advancements in their field. It provides scalable access to extensive knowledge and business tools essential for practitioners to grow or plan their succession. This dedication to ongoing education enables healthcare providers to enhance their practices and patient care continually.

Embracing Technology in Healthcare

Integrating technology into healthcare practices is a primary focus of Doceo Health. The importance of using AI tools and digital solutions to streamline processes and enhance efficiency is emphasised. There are many opportunities, particularly in the digital space, to improve the operation of health businesses. These technological advancements simplify tasks and create new avenues for improving patient outcomes and business operations.

Addressing Common Pitfalls in Healthcare Management

Running a healthcare practice presents unique challenges, from commercial decisions to compliance and digital marketing. Doceo Health aims to provide the necessary tools and knowledge to navigate these complexities successfully. Often, practices seek help when facing difficulties. Doceo aims to educate these practices to avoid pitfalls and grow more efficiently. The platform helps practices thrive in a competitive landscape by proactively addressing common issues.

The Importance of Time Management for Clinicians

For healthcare providers, time is an invaluable resource. Doceo Health understands this and aims to help clinicians by quickly connecting them with the appropriate partners and resources. The ability to save time allows practitioners to focus more on their specialised training, enhancing efficiency and patient care. Clinicians can prioritise their core responsibilities by minimising the time spent on administrative tasks and business management.

Global Perspectives and Collaborative Opportunities

Experiences at international events like the Digital Health Festival and Arab Health in Dubai have given Hanya and Jason a broad understanding of global healthcare challenges. They noted that the issues faced by healthcare providers in Australia are common worldwide, including the adoption of AI tools and navigating regulatory environments. The challenges are consistent globally, whether in the Middle East or South Africa, demonstrating that fundamental business principles are universally applicable. This global perspective enables Doceo Health to integrate best practices worldwide into its platform.

Engaging with Partners and Stakeholders

Events like the Digital Health Festival serve as opportunities to engage with potential partners and stakeholders. Discussions with other businesses and network partners focus on finding ways to collaborate and enhance healthcare practices. These interactions span various sectors, including education, technology, and business services, intending to offer value to everyone involved in healthcare. Such engagements help to expand Doceo Health’s network and introduce innovative solutions to its members.

Paving the Way Forward

The future of healthcare is closely linked with digital innovation and integrated solutions. Doceo Health aspires to lead this evolution by continually expanding its platform and network to meet the evolving needs of healthcare providers. The dynamic and rapidly changing nature of healthcare, particularly in the digital domain, presents exciting opportunities for contribution and advancement. Doceo Health’s proactive approach ensures it remains a vital resource for private healthcare practices, driving advancements and improving patient care.

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