Talking HealthTech: 396 – Digital enhancement on pharmacy services. Hamish Mackellar, Fluger

In a recent episode of Talking HealthTech, host Peter Birch interviewed Hamish Mackellar, the founder and owner of Fluger a corporate health management platform that has evolved significantly since its establishment in 2020. Hamish discussed the changing landscape of healthcare, particularly within the pharmacy sector. This article delves into the conversation, highlighting the key points discussed and shedding light on the innovative technology shaping the future of pharmacy.

Expanding Horizons

Hamish discussed how the COVID-19 pandemic had a profound impact on the delivery of healthcare services. One significant shift observed during the pandemic was the migration of vaccinations from the workplace to pharmacies. With this in mind, Fluger recognised the emerging market and developed a platform to address the specific needs of pharmacy settings. By providing a full end-to-end solution, Fluger enables pharmacists to manage bookings, patient records, and client management seamlessly.

“We realised there was a big gap in online bookings and patient management for pharmacies. Fluger aims to bridge that gap and provide a complete solution for pharmacies.” – Hamish Mackellar

Evolution of Pharmacy Services

With the expanding scope of practice for pharmacists, Hamish highlighted the importance of integrating new services seamlessly into their workflow. Fluger’s platform allows pharmacists to easily create and manage new products and services. This flexibility empowers pharmacists to offer a wide range of services, ranging from vaccinations to contraception pills, while ensuring efficiency and cohesive patient care.

“Fluger enables pharmacists to adapt to changing scopes of practice within minutes, rather than waiting for software development companies. It’s all about streamlining processes for better patient care.” – Hamish Mackellar

Enhancing the Patient Experience

As the pharmacy landscape evolves, patient expectations also grow. Today’s consumers seek an experience akin to any other retail setting. Fluger’s platform not only streamlines workflow for pharmacists but also prioritises patient experience. By integrating online booking systems and centralised patient record-keeping, Fluger enables patients to access their medical history easily and schedule appointments with ease.

“We want to provide patients with a seamless experience from booking to follow-up care. Fluger helps pharmacies deliver exceptional customer service and retain patient loyalty.” – Hamish Mackellar

Balancing Innovation and Security

Amidst the digital revolution in healthcare, data security remains a top priority. Recognising the sensitivity of medical records, Fluger places security as its primary pillar. Hamish emphasised Fluger’s commitment to stringent security protocols aligned with ISO and HIPAA compliance. By partnering with Google Cloud, Fluger leverages their robust security standards and ensures the protection of patient data.

“Security is at the core of Fluger’s business. Our platform adheres to the highest standards of security and data protection, providing pharmacies with peace of mind.” – Hamish Mackellar

Global Scalability and Compliance

While Fluger envisions global expansion, each market has its unique nuances and regulatory requirements. In Australia, pharmacists value proven and reliable platforms, whereas the US market embraces the latest technologies. Fluger acknowledges these differences and aims to adapt its offerings to suit each market. Furthermore, Fluger’s compliance with Australian Privacy Principles and integration with local registries, such as the Australian Immunisation Register, ensures adherence to healthcare regulations.

“Fluger understands the diverse requirements of different markets. Our platform is designed to cater to the unique needs of each market, ensuring compliance and seamless integration with local healthcare systems.” – Hamish Mackellar

Future Outlook

In the next 6 to 24 months, Fluger’s priorities revolve around groundbreaking projects that will revolutionise the pharmacy sector. While details of these projects are under wraps, Mackellar hinted at their potential to reshape how pharmacies interact with the platform. Additionally, Fluger aims to expand its reach in the US market, capitalising on the growing interest and demand for innovative healthcare solutions.

Fluger’s platform is transforming the way pharmacies operate. With its comprehensive end-to-end solution, Fluger empowers pharmacists to enhance patient care, streamline workflow, and improve the overall patient experience. By prioritising data security and compliance, Fluger ensures that pharmacies can confidently deliver exceptional healthcare services. As Fluger continues to evolve and expand its reach, the future of pharmacy looks brighter, driven by technology and a patient-centric approach.

_{Source talkinghealthtech.com}