DoctorDiaries: 89: Building a Smarter Clinic: AI, Podium & the Future of Patient Communication

In this episode of The Doctor Diaries: Amazing Tech StackSeries, hosts Hanya Oversby and Olivia Boddeus sit down with Luka de Castro, Account Executive at Podium, to explore how clinics can radically transform their patient communication, lead management, and operationalworkflow using intelligent technology and next-generation AI.

Podium is an AI-powered lead conversion and communication platform transforming how practices attract,manage, and convert leads—delivering effortless efficiency, increased revenue, and exceptional patient experiences.

Luka breaks down where Podium sits in a clinic’s tech ecosystem, the biggest compliance questions ownersshould ask, and why clinics are losing leads every weekend without realising it. From 24/7 AI agents to call intelligence and evolving digital procedures, this episode reveals what the future of patient engagement truly looks like —and why the next 12–24 months will reshape the medical aesthetics industry.

Hanya and Olivia explore how Podium’s AI Patient Coordinator assists clinics to streamline communication and elevate the patient experience. With a focus on the healthcare and aesthetics landscape.

If you want clarity on what’s essential in your tech stack and how to future-proof your clinic, this episode is a must-listen to discover the future of patient communication and lead conversion with Podium.

Curious to see how it works?

Click below, pop in your details and we’ll be in touch to take you through a demo.

LEARN MORE –https://www.podium.com.au/hanya-oversby

For more information on Olivia Boddeus, please follow this link

https://www.oliviaboddeus.com.au/

More information about Hanya Oversby can be found on

https://hanyaoversby.com.au/

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Doctor Diaries is a podcast series designed for healthcare professionals, featuring in-depth interviews with experienced clinicians across medical aesthetics, dermatology, surgery, and integrative medicine. Each episode provides insights into clinical approaches, practice development, and the realities of patient care in today’sregulatory landscape.

This content is intended for qualified healthcare professionals only and may discuss prescription-only products, regulated procedures, and clinical experiences not suitable forgeneral public promotion. Always refer to relevant professional guidelines and product information.

Doctor Diaries is also available on Apple Music & Spotify

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